At Nilaya Spa, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book appointments, or use any of our spa and wellness services.
Information We Collect
We may collect both personal and non-personal information to provide you with the best possible experience. Personal information may include your name, phone number, email address, postal address, and payment details when you make a booking or purchase a service. We may also collect information such as your preferred services, feedback, and communication history with us.
Non-personal information includes browser type, device information, IP address, and usage data automatically collected when you visit our website. We may also use cookies and similar technologies to enhance your browsing experience and understand how you interact with our site.
How We Use Your Information
Your information helps us deliver and improve our services. We use the information we collect to confirm and manage appointments, process payments, and communicate important updates such as reminders or service changes. We may also use your information to send marketing offers, newsletters, or promotions — only if you have opted in to receive them.
Additionally, we analyze customer data to enhance our products, services, and website functionality. All data processing is done with respect to applicable data protection laws and only for legitimate business purposes.
How We Protect Your Information
Protecting your information is our top priority. We implement appropriate technical and organizational measures to secure your data against unauthorized access, disclosure, alteration, or destruction. This includes the use of secure servers, encrypted payment gateways, and restricted access to personal data.
However, please note that while we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure. You share information with us at your own discretion.
Sharing of Information
We do not sell, rent, or trade your personal information. We may share limited data with trusted third parties who assist us in operating our business — such as booking platforms, payment processors, or email service providers. These partners are contractually obligated to keep your information secure and use it only for the agreed purpose.
We may also disclose your information if required by law, court order, or government request.
Your Rights and Choices
You have the right to access, correct, or delete your personal information at any time. You may also opt out of marketing communications by following the unsubscribe link in our emails or by contacting us directly. If you wish to exercise any of your privacy rights, please reach out to us at info@r3naturals.com.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this page regularly to stay informed about how we protect your data.
Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or how your data is handled, please contact us:
Nilaya Spa
Email: info@r3naturals.com
Phone: 7678578191